Refund policy
Last updated: 7th November 2026
At The Perfume Treasury ®, we want you to love your order. This policy explains how to cancel an order, return items and get a refund. It forms part of our Terms of Service, and nothing in it affects your legal rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Changed your mind?
You can cancel your order for any reason at any time from when you place it until 14 days after the day you receive it. If your order arrives in separate parcels, the 14 days run from the day you receive the last parcel.
How to cancel: email us at info@theperfumetreasury.com with your order number, or use our Withdrawal Request form. A clear statement that you want to cancel is enough – you don't need to give a reason.
Sending items back: once you've told us you're cancelling, we'll email you our returns address. You then have 14 days to send the items back. You are responsible for the cost of returning items unless they are faulty or not as described. We recommend a tracked service and keeping your proof of postage.
Sealed items – please read
Our perfumes, perfume oils and body musks are supplied sealed for health protection and hygiene reasons.
• Unopened items with the seal intact can be returned under the 14-day right above.
• Once the seal has been broken after delivery, that item can no longer be returned for a change of mind. This is in line with the Consumer Contracts Regulations 2013.
• This does not affect your rights if an item is faulty, damaged or not as described (see below).
• If you open one item, other unopened, sealed items in the same order can still be returned.
Items that can't be cancelled
• Made-to-order and personalised items, such as custom extrait de parfum sprays and personalised wedding or event favours, are made to your specification and cannot be cancelled once your order is placed, unless they are faulty or not as described.
• Opened sealed items, as explained above.
Your refund
• We refund the price of the items and the standard delivery charge you paid. If you chose a more expensive delivery option, we refund the cost of our cheapest standard option.
• If you return only part of an order, we refund the items you return.
• We refund you within 14 days of receiving the items back, or of you sending us proof that you've posted them, whichever is sooner.
• Refunds go back to the payment method you used.
• We may reduce a refund if returned items have been handled more than was needed to check them.
Faulty, damaged or incorrect items
If an item arrives damaged, leaking, faulty or isn't what you ordered:
1. Contact us as soon as possible at info@theperfumetreasury.com with your order number and photos of the item and its packaging. Reporting quickly helps us sort it out faster, but it doesn't reduce your rights.
2. You have 30 days from delivery to reject faulty goods for a full refund. After that, or if you prefer, we'll offer a replacement; if that isn't possible or doesn't fix the problem, you may be entitled to a price reduction or refund.
3. We pay the reasonable cost of returning faulty, damaged or incorrect items, and refund any delivery charge you paid for them.
4. Refunds for faulty items are made within 14 days of us agreeing that you're entitled to one.
Exchanges
If you'd like a different scent or size, return your unopened, sealed item under the 14-day right above and place a new order. If an item is faulty or incorrect, we're happy to send a replacement instead of a refund if you prefer.
Gift cards
You can cancel the purchase of an unused digital gift card within 14 days of buying it for a full refund. After that, gift cards can't be exchanged for cash, except where the law requires it.
Need help?
Email info@theperfumetreasury.com with your order number. We aim to reply within 24 hours on working days. For independent advice about your rights, you can also contact Citizens Advice.