Terms of service

Last updated: 9th November 2026

1. About us

1.1 This website, theperfumetreasury.com, is operated by The Perfume Treasury LTD ®, a company registered in England and Wales under company number 13655949 ("The Perfume Treasury", "we", "us" or "our").

1.2 You can contact us by email at info@theperfumetreasury.com or through our Contact page. We aim to reply within 24 hours on working days.

1.3 These Terms of Service ("Terms") apply to every order you place with us and to your use of our website. Please read them before ordering. Our Refund Policy, Shipping Policy and Privacy Policy also form part of these Terms.

2. Your statutory rights

2.1 If you are a consumer, you have legal rights under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Nothing in these Terms affects those rights. If anything in these Terms conflicts with them, your legal rights apply.

2.2 For independent advice about your rights, contact Citizens Advice or your local Trading Standards office.

3. Using our website

3.1 You must be 18 or over to place an order.

3.2 If you create an account, you are responsible for keeping your login details secure. Please tell us straight away if you think someone else has accessed your account.

3.3 You must not misuse our website, including by: using it for anything unlawful or fraudulent; trying to gain unauthorised access to it; introducing viruses or harmful code; copying or scraping its content, images or product information; or using bots, scrapers or automated tools (including AI agents) to access it without our written permission.

3.4 We may suspend or close an account that is used fraudulently or in breach of clause 3.3. This does not affect any order you have already paid for, or your statutory rights.

4. Our products

4.1 Our perfume oils, body musks and extrait de parfum sprays are our own fragrances. Any reference to a scent profile or inspiration is a description of the fragrance only. We are not connected with, endorsed by, or selling the products of any other fragrance brand.

4.2 We take care to describe and photograph our products accurately. Colours on screen may vary slightly by device, and fragrance oils can vary slightly in colour between batches; this does not affect the scent or quality.

4.3 How a fragrance smells and how long it lasts varies from person to person. Descriptions of longevity and projection are a general guide.

5. Product safety

5.1 Our perfume oils are highly concentrated. Always patch-test on a small area of skin before first use, and stop using a product if irritation, redness or a rash occurs. If irritation continues, seek medical advice.

5.2 For external use only. Do not swallow. Avoid contact with eyes and broken skin. Keep out of reach of children and pets.

5.3 Our spray perfumes contain alcohol (Alcohol Denat.) and are flammable. Keep away from heat, flames and sources of ignition, and do not spray near your face or eyes.

5.4 Store all products in a cool, dry place away from direct sunlight.

5.5 Each product's ingredients are shown on its packaging or product page. If you have allergies or sensitive skin, please check them before buying, or contact us.

6. Orders and how the contract is formed

6.1 When you place an order, you are offering to buy the products. We will email you to acknowledge your order; this acknowledgement does not mean we have accepted it.

6.2 The contract between you and us is formed when we email you to confirm your order has been dispatched.

6.3 We may decline an order, for example if a product is out of stock, if we cannot deliver to your address, if there is an obvious pricing error (see clause 7.4), or if we reasonably suspect fraud. If we decline an order after taking payment, we will refund you in full as soon as possible.

6.4 Our products are sold for personal use. We may limit quantities per customer and decline orders that appear to be for commercial resale.

6.5 Before you pay, you can review your basket and order details and correct any mistakes. Orders are placed in English. We do not keep a separate signed copy of your contract, but your order acknowledgement and dispatch emails record your order, and you can save or print these Terms at any time.

7. Prices and payment

7.1 Prices are in pounds sterling (£) and are the total price you pay for the products. Delivery charges are shown before you pay and in your order summary.

7.2 We accept Visa, Mastercard, American Express and other payment methods shown at checkout. Payment is taken when you place your order.

7.3 Prices and promotions may change, but the price you pay is the price shown when you placed your order. Discount codes and promotions are subject to their own stated conditions.

7.4 If we find an obvious error in a product's price (for example, a price that is clearly far below its correct value), we will contact you before dispatch to offer the correct price or to cancel the order with a full refund.

8. Your right to cancel (change of mind)

8.1 You can cancel your order for any reason at any time from when you place it until 14 days after the day you (or someone you nominate) receive the goods. If your order arrives in separate parcels, the 14 days run from the day you receive the last parcel.

8.2 How to cancel: email us at info@theperfumetreasury.com with your order number, or use our Withdrawal Request form. A clear statement that you want to cancel is enough.

8.3 Returning items: after you tell us you are cancelling, we will email you our returns address, and you must send the items back within 14 days. You are responsible for the cost of returning items unless they are faulty or not as described. Please take reasonable care of the items until they are returned, and we recommend a tracked service and keeping your proof of postage.

8.4 Sealed items: perfumes, perfume oils and body musks are supplied sealed for health protection and hygiene reasons. Once the seal has been broken after delivery, the right to cancel no longer applies to that item, in line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This does not affect your rights if the item is faulty or not as described (clause 10). Unopened, sealed items in the same order can still be returned.

8.5 Made-to-order and personalised items, such as custom extrait de parfum sprays and personalised wedding or event favours, are made to your specification and cannot be cancelled once your order is placed, unless they are faulty or not as described.

8.6 Refunds: we will refund the price of the items and the standard delivery charge you paid. If you chose a more expensive delivery option, we only refund the cost of our cheapest standard option. If you cancel only part of an order, we refund only the items returned. We will refund you within 14 days of receiving the items back or of you providing proof that you have sent them, whichever is sooner, using the payment method you used to pay.

8.7 We may reduce a refund to reflect any reduction in the value of returned goods caused by handling them more than was necessary to check them.

8.8 Gift cards: you can cancel the purchase of an unused gift card within 14 days of buying it for a full refund.

9. Delivery

9.1 We currently deliver within the UK only. We are planning to offer international delivery in the future; when we do, the destinations available will be shown at checkout.

9.2 Delivery times are estimates: usually 3–5 working days from the day you order (1–2 working days to dispatch, then 2–3 in transit). Unless we agree otherwise, we will deliver your order within 30 days of the contract being formed. If we cannot, we will contact you, and you may be entitled to cancel and receive a full refund.

9.3 We deliver with Royal Mail. Delivery charges, and any free delivery threshold, are shown at checkout.

9.4 The products are our responsibility until they are delivered to you or to someone you have nominated. If you ask us or the carrier to leave a parcel in a safe place or with a neighbour, delivery is complete when the parcel is left as you instructed.

9.5 If no one is available to take delivery, the carrier will usually leave a card explaining how to collect the parcel or arrange redelivery. If a parcel is returned to us because it could not be delivered or was not collected, we will contact you to arrange redelivery, for which we may charge a reasonable redelivery cost, or we will cancel the order and refund you, less our reasonable delivery and return costs.

9.6 Please check your address carefully. If a parcel is undeliverable because the address you gave was incorrect, we may charge the cost of redelivery.

9.7 We are not responsible for delays caused by events outside our reasonable control (see clause 13), but we will let you know and do what we reasonably can to limit the delay.

9.8 Within the UK we deliver to all areas, including Northern Ireland, the Scottish Highlands and Islands and the Isles of Scilly.

9.9 If a product is made to order or available on pre-order, its product page will show the expected dispatch time, and the 30-day delivery period in clause 9.2 runs from that agreed time.

10. Faulty, damaged or incorrect items

10.1 By law, the products we supply must be of satisfactory quality, fit for purpose and as described.

10.2 If an item arrives damaged, leaking, faulty or is not what you ordered, please contact us as soon as possible with your order number and photographs of the item and its packaging. Reporting quickly helps us resolve things faster, but it does not reduce your legal rights.

10.3 You have 30 days from delivery to reject faulty goods for a full refund. After that, or if you prefer, you can ask for a repair or replacement; if that is not possible or does not fix the problem, you may be entitled to a price reduction or refund.

10.4 We will pay the reasonable cost of returning faulty, damaged or incorrect items, and refund any delivery charge you paid for them. Refunds for faulty goods are made within 14 days of us agreeing that you are entitled to one.

11. Gift cards

11.1 Digital gift cards are delivered by email only, to the address given at checkout. Please check it carefully.

11.2 Gift cards are valid for 3 years from the date of purchase. Any balance left after that date will expire.

11.3 Gift cards can be used on theperfumetreasury.com only, across more than one order until the balance is used up. They cannot be exchanged for cash, except where the law requires it or under clause 8.8.

11.4 Please keep your gift card code safe and treat it like cash. We cannot replace a code that has been lost or used by someone else, unless this was our fault.

12. Reviews and content you send us

12.1 If you post a review, it must be your own honest opinion of a product you have bought and used. We do not write, buy or publish fake reviews, and we do not pay for positive reviews. If we offer an incentive for leaving a review (for example, a discount code), we will say so, the incentive will not depend on the review being positive, and incentivised reviews will be marked as such.

12.2 We may remove reviews or content that we reasonably believe to be fake, misleading, offensive, unlawful or unrelated to the product.

12.3 By submitting a review, photo or other content, you allow us to use, display and share it on our website and social media in connection with our business, and you confirm you have the right to share it.

13. Events outside our control

13.1 We are not responsible for delays or failure to perform caused by events outside our reasonable control, such as severe weather, carrier strikes or failures, pandemics, cyber incidents, or government action. If this happens, we will contact you as soon as possible. If the delay is likely to be substantial, you may cancel and receive a refund for anything not delivered.

14. Our responsibility to you

14.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill. Loss is foreseeable if it is obvious it will happen, or if both of us knew it might happen when the contract was made.

14.2 We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of your legal rights in relation to the products (including the right to receive goods that are as described, of satisfactory quality and fit for purpose), and for defective products under the Consumer Protection Act 1987.

14.3 Our products are sold for domestic and private use only. If you use them for any commercial or resale purpose, we are not liable for any loss of profit, business or business opportunity.

14.4 Clause 14.2 always applies. Subject to that, we are not responsible for loss caused by using a product other than as directed in clause 5 or on its label.

15. Intellectual property

15.1 All content on this website, including our brand name, logo, product names, text, photographs and videos, belongs to us or our licensors. You may view and print it for personal use. You must not copy, reproduce or use it for any other purpose without our written permission.

16. Privacy

16.1 We use your personal information in line with our Privacy Policy. Our website runs on Shopify, which also processes some information to provide its services, as explained in our Privacy Policy and in Shopify's privacy policy.

16.2 We will only send you marketing emails if you have agreed to receive them. You can unsubscribe at any time using the link in any marketing email. We will still email you about your orders.

17. Complaints

17.1 If you are unhappy with anything, please email us at info@theperfumetreasury.com with your order number. We will acknowledge your complaint and aim to resolve it as quickly as possible.

17.2 If we cannot resolve your complaint, we will let you know of an approved alternative dispute resolution (ADR) provider and whether we agree to use it. You can also contact Citizens Advice for free, independent help.

18. Changes to these Terms

18.1 We may update these Terms from time to time. The Terms that apply to your order are the ones shown on our website when you placed it.

19. General

19.1 If a court decides that any part of these Terms is unlawful or unenforceable, the rest will continue to apply.

19.2 If we do not enforce a right straight away, we can still enforce it later.

19.3 We may transfer our rights and obligations under these Terms to another organisation; this will not affect your rights. You may not transfer your rights to anyone else without our written agreement.

19.4 These Terms are between you and us. No other person has any right to enforce them.

19.5 Sales on this website are made with The Perfume Treasury, not with Shopify, which provides our online shop platform.

19.6 Our website may link to other websites, such as review sites and social media. We are not responsible for their content or how they use your information.

19.7 We will contact you about your order by email, using the address you gave us, so please keep it up to date. When these Terms refer to something being "in writing", this includes email.

20. Governing law

20.1 These Terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of the part of the UK where you live. If you live outside the UK, you may also have rights under the law of your country.