Shipping policy
Last updated: 9th November 2026
This policy explains where we deliver, how long it takes and what happens if something goes wrong. It forms part of our Terms of Service and does not affect your legal rights.
Where we deliver
We currently deliver within the UK only. We deliver to all UK areas, including Northern Ireland, the Scottish Highlands and Islands and the Isles of Scilly.
International delivery: not yet, but we are planning to start soon. Sign up to our newsletter to be the first to know when it launches.
Delivery times
UK standard delivery with Royal Mail: 3–5 working days from the day you order. That is 1–2 working days for us to dispatch your order, then 2–3 working days in transit.
Orders placed at weekends or on UK bank holidays are dispatched on the next working day.
Delivery times are estimates and are not guaranteed, but unless we agree otherwise we will always deliver within 30 days of your order being dispatched. If we can't, we'll contact you, and you may be entitled to cancel and receive a full refund.
Delivery costs
- Free UK standard delivery on orders over £35.
- For all other orders, the delivery charge is shown at checkout before you pay. It depends on the size and weight of your order.
Couriers and tracking
We deliver with Royal Mail. Once your order is on its way, we'll email you a dispatch confirmation with your tracking number.
If you're not in
If no one is available to take delivery, the carrier will usually leave a card or send a message explaining how to collect your parcel or arrange redelivery.
If a parcel comes back to us because it couldn't be delivered or wasn't collected, we'll contact you to arrange redelivery (we may charge a reasonable redelivery cost) or cancel the order and refund you, less our reasonable delivery and return costs.
Lost or damaged parcels
Your order is our responsibility until it is delivered to you or to someone you've nominated. If your parcel hasn't arrived within the estimated time, or arrives damaged or leaking, email us at info@theperfumetreasury.com with your order number (and photos if it's damaged) and we'll put it right.
If you ask us or the carrier to leave your parcel in a safe place or with a neighbour, delivery is complete when it's left as you asked.
Please check your address
Please make sure your delivery address is complete and correct. If a parcel can't be delivered because the address given was incorrect, we may charge the cost of sending it again.
Delays outside our control
Occasionally deliveries are delayed by things outside our control, such as severe weather or carrier strikes. If this happens, we'll keep you updated and do what we reasonably can to limit the delay.
Returns
For cancellations, returns and refunds, please see our Refund Policy.
Questions?
Email info@theperfumetreasury.com with your order number. We aim to reply within 24 hours on working days.